Cameo portraits on gemstone portrait cameo jewel

My guarantee and a lifetime of support

YOUR MONEY BACK IF NOT SATISFIED

If you feel that the Cameo is not a good likeness or If the cameo or the gold setting breaks in the first 7 days of receipt then you may return the cameo for repair, a credit or a 100% refund. Please contact me first before sending as we will pay your shipping costs.

I can offer this guarantee as I stand by the quality of my work. I have never had a custom Jewel returned to me during the last 15 years.

Return Policy

Portrait Cameos are unique pieces of art. I do make every effort to ensure that a portrait cameo is a great likeness of the subject. Please check the Photographs of the finished cameo carefully before sending final payment.

After our special 7 day guarantee and return has expired I could only accept a return for a credit not a cash refund.

If your order is delivered damaged, it is your responsibility to contact the shipper. Important: Save all packing materials. Failure to do so can cause the shipper to deny your claim.

Lifetime Guarantee

After the initial 7 day period the following guarantee applies.

A Cameo should not break with normal usage. However, the gemstone itself is not guaranteed against loss or damage. I suggest insuring the piece for its full replacement value. I would be happy to replace a missing or broken cameo stone. This would, however, be charged as a new order.

In the event of a failure of the metal setting, that has not been caused by damage from an external force I will carry out any repairs free of charge.

Please contact me in advance of sending the piece to me. I will verify the cause of the failure and if satisfied the piece will delivered free of charge.

If any metal parts have been damaged due to being hit or dropped then I would have to charge for any repair.

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